The person who tweets as TypographyMTL – and no, it’s not me – has made a Youtube vid called The Typography of Montreal: Part 1 set to Ariane Moffatt’s Montréal. Really it’s more a paean to the city’s signage than an essay on its typography, but a nice idea nonetheless.
Updates from October, 2012 Toggle Comment Threads | Keyboard Shortcuts
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At the Charbonneau commission Wednesday, another city engineer admitted to taking bribes from construction companies and faced cross-examination about porn and shoplifting.
Facing more calls for his resignation, Mayor Tremblay has cancelled his appearance at two events, a news conference on Wednesday and a major speech he was meant to give on Friday.
Footnotes: a Loto-Quebec honcho implicated in earlier commission testimony has taken sick leave (caught Vaillancourt-itis, as someone quipped on Twitter).
Denis Coderre let it be known Wednesday that he’s not going to enter the federal Liberal leadership race, although he seems to be trying hard to keep both irons in the fire with an apparent promise he’ll stick around the federal party till a new chief is chosen. Radio-Canada headlines their version of the story Coderre choisit la mairie de Montréal.
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The STM worker accused of assaulting a passenger may face charges, although this piece says the STM is adamantly against having any of its workers speak anything but French under any circumstances.
Indeed it couldn’t be clearer. The STM does maintain a parallel English-language website in which most features are duplicated and translated from the French side. I was looking up a bus schedule just now and noticed a new contest thing called Faites résonner votre voix dans le métro (ironically, clicking on it leads to a app-based feature on Facebook, an American site operating in English, but let it pass), in which you’re challenged to record yourself speaking encouraging messages to other metro travellers and maybe win an Opus card for life or other prizes.
Nope. The contest is not offered on the English side. (The feature “My Voice My STM” is a different thing, having to do with opting in to focus groups.)
History has shown that if you permit the existence of second-class citizens at the institutional level, one consequence is that people at all levels can feel more justified in acting out their contempt. This is a demonstrable fact, and a dangerous one.
The claim that the STM worker also said to Mina Barak go back to your country is also a serious one that’s been eclipsed by the language politics side of the story. I want to like the STM, but I flinch from thinking about the institutionalized xenophobia that seems to run in its veins.
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David Tighe
For what its worth I sent this complaint to the STM. If they reply it will be the first time ever.
“I am disgusted by the report on a passenger being attacked. I speak French, thank God, so I have not had it happen to me. However, I have often noticed the impoliteness of ticket booth employees. When I am overseas, however, I have always been politely treated by public transport employees, even when I did not speak their language.
Putting aside the ethics, surely your objective is to attract public transport users. How do you hope to do this by allowing such attitudes?”
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Tux
My version of the STM’s reply to your letter:
Dear David, We are wholly dependent on government subsidies for our continued existence. The STM is not, and never has been, profitable by itself. This is why we don’t care. We are a government-supported monopoly, we see no value in catering to our customers, whether they’re local or otherwise. What are they gonna do, take some other transit system? Like it or not, you are locked in. Now bend over, lube up, and remember that Icitte ca se passe en Francais!
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David Tighe
No Tux, I do not see the STM faux pas in that way. I live more or less 80% in a French-speaking environment and I do not see this as a facet of the English-French low-level conflict that seems to rumble on eternally. It is a problem of poor customer relations (and how) stemming from poor personnel management and probably absurd union rules re staffing etc. My letter should be read in this context.
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Blork
I agree with Kate. However, as a counterpoint (at least in terms of anecdotes) I offer this: last week I was going through a turnstile at Vendome station and the turnstile stuck. I tried my card again but it flashed red because it had already read the entry. Frustrated, I looked over at the STM guy in his booth and gave a “WTF?” type of shrug (no words spoken). The guy immediately summoned me over and explained that I was in too much of a rush, and I had pushed on the turnstile before the thing had registered my card, causing it to snag. He said I should always wait for the beep before pushing the turnstile.
Here’s the thing; he said it all in English. I had not said a peep to the guy, and I’m not wearing a sign that says “ANGLO.”
I have nothing further to add, other than making this observation that seems to fly in the face of the current view of STM agents. (Yes, it was Vendome, and NDG/Westmount have a lot of anglos, but still…)
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david m
yeah, not to defend the weird agents there, but i’ve ridden the metro and buses probably a few thousand times, and i can’t think of a single instant when the drivers or attendants were especially hostile. aloof and grumpy, sure, but never once any sort of altercation. and i’ve jumped turnstiles, used expired passes, cruised in there drinking beer straight from the bottle, etc. the most i got was a ‘come on, buddy’ or ‘get a load of this guy’ type reaction.
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Marc
I think the worst one is the whole “go back to your country/go back home/where you came from” nonsense.
Want me to “go back home?” Okay, I’ll just take the metro three stops then a short bus ride and I’ll be back…
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Tux
No David, I’m saying that the STM doesn’t care what you think because they’re a government supported monopoly. There’s no competition for you to take your monthly bus pass money to, so you’re stuck, no matter how crappy they treat you or how bad the service is. Anyone ever heard of a dispute with the STM being resolved in the customer’s favour without the involvement of third parties like cops? Didn’t think so. Take a look at any other service business (like say, a restaurant) where treating your customers rudely is a great way to go out of business or, as a low-level employee get fired. Compare to the STM where pleasant service is the exception rather than the rule and employees feel free to display prejudicial signage in the ticket booths and draw your own conclusions. It’s not about language, they just don’t give a crap. Why should they? At the end of the day, whether you’re happy or not, you still have to get to work.
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Kevin
It takes ten nice people to make up for one jerk, but unfortunately with the STM there seems to be more jerks– from attendants who leave their booth for extended periods of time, to yelling at customers, to deliberately trying to make people fall down on the bus, yeah, there’s a lot not to like with the STM.
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MB
@David, quite the rational letter.
@Tux, seriously? Big gubment conspiracy?
Ugh, there’s not a single transit agency in the world that isn’t dependent on government subsidy, excepting a few limited jitney systems. Even highways and the automotive industry require government subsidy to function. Do you really want to go back to a world where the inner city has multiple transit operators competing with each other? Ask New Yorkers who dealt with the IRT vs. BMT vs. IND if that was better. How about those towns in England that recently opened up their bus routes to private competition—how do you think that’s playing out? (The answer: predictably bad—now the service sucks, AND it’s expensive!)
Also, the STM does not even have a monopoly over modes of transport, nor public transit within the metropolitan area, so quit using that word.I mean, the STM has ridership quotas to reach in order to even GET government subsidies, so I don’t know how you go around thinking they don’t care an iota about customer service. The evil government is under no obligation to continue funding the STM, and there are likely more than a few in the Transport Ministry who would like to stop—remember the 25+ year moratorium on subway construction? Also let’s not forget that the turnstile supplies a great share of their revenue. Encouraging or ignoring poor customer service would be shooting themselves in the foot. The STM has to care about customer service whether or not they want to.
Let’s not forget: millions of people, every single fucking day, go about their business without a problem, more than a few in English. We should be angry but let’s not get out of hand and turn blame into hyperbole.
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Marc
The TTC is the system most dependent on fare revenue. Although the city’s much bigger population plays a signficant role, they may take customer service more seriously. The longest you’ll ever wait for a subway train is 6 minutes. That ain’t happening here.
And just to bring language into it, it’s almost guaranteed you won’t find a TTC ticket taker or bus driver who can speak French, they won’t be a total dickhead about the fact they can only speak English. You won’t see an “In Ontario, it happens in English” sign.
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jeather
I’ve found that STM employees can be indifferent, or rude, or abusive, but — except the people at the customer service area at Berri — never anything more pleasant than indifferent. It’s not because it’s some sort of government job; I’ve dealt with municipal, provincial and federal government employees, as well as various levels of US government employees, and customs agents all over, and they cover the normal spectrum, mostly fairly pleasant, a few wonderful, a few terrible. It’s something particular to the culture of the STM.
If you drive places, though, you never have to deal with STM employees . . .
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Josh
MB: I’m pretty sure that Tux isn’t saying it’s a conspiracy, it’s just that when there is no competition, you tend to get lousier service. So, protesting in the way that David Tighe outlines above will go nowhere.
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C_Erb
Farebox recovery ratio has little to do with customer service generally. The TTC has dealt with just as many, if not more, customer service embarrassments over the last few years.
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dwgs
I commute by bus, I get on one in the morning and one in the afternoon and I have to say that by and large the drivers are decent. The odd one is a bit dickish but most are civil and some are downright nice. I see far more douchey passengers than bus drivers. When my son was in daycare and would ride the bus downtown with me I had a driver stop the bus and chew out the passengers because no one gave up a seat for my two year old. There was also a regular driver who would let my son sit on the little raised bit beside him and would answer his endless questions with patience and humour. Even let him play with the fare box and open the door when we got to our stop. There are many decent STM employees out there. I find that in general you get what you give when dealing with people who serve the public. Will you meet the odd a-hole? Sure. Give them a big sh#t eating grin and wish them an excellent day. It’s the best revenge.
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Tantastic Ted
If you speak to people like that really loud and very slow in English it tends to get better results.
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montrealfilmguy
A long time ago,before the net and iphones in every hand i remember on a bus an Hindu family getting off.Nice folks,mom,dad,kids.As the idjit french driver closed the door,he looked over the first sitting customer and loudly mentioned how it already smelled better with a wave of the hand.
Jerks are jerks in any language even in mine. -
Doobish
I must be hallucinating. I read into Kate’s post a comparison between the STM and Nazi Germany.
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montrealfilmguy
Godwin’s law in full effect ?
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Kate
No, I didn’t intend that, although when I wrote “if you permit the existence of second-class citizens at the institutional level, one consequence is that people at all levels can feel more justified in acting out their contempt” I meant it, and unfortunately this sort of thing applies in many places and has applied at many other times than Nazi Germany.
I agree with those in this thread who say many STM employees are decent folks. I posted not long ago about a bus driver in Verdun whom I’d noticed being considerate to a very elderly passenger who needed a little extra time to exit the bus, and she spoke to him in English too. But my point is that if you enshrine a false doctrine like the notion that Montreal is 100% francophone – or if it isn’t, it’s somebody’s fault – then everything that follows from it is going to be flawed.
The STM has reached a point where the irresistible force – the principle that its workers should be polite to the customers – has run into the immoveable object, the doctrine that no worker need ever speak any language but French. But that’s based on faith, not evidence. On evidence, some Montrealers speak English, and many more foreign students and tourists and business visitors also speak English. Ignoring this fact isn’t noble or admirable, nor is it frivolous when it leads to bad outcomes. What that ticket-taker did has undone thousands of dollars’ worth of feel-good PR for the STM, and has probably persuaded dozens if not hundreds of people they’re better off driving. Who could blame them?
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David Tighe
That public transport be mainly government funded is necessary. However, I do not think that being a public monopoly must be synonymous with poor service and inefficency. Privatisation of public services sometimes works, sometimes does not. Do we need examples of its failures? In the case of the STM, the problem is poor management and complacent and visibly unmotivated workers. If management want to correct it, they can.
Actually, I find STM bus drivers, in particular, not bad at all compared to other countries. I like in particular, the way that they hold the bus for tardy pasengers. Also I find that now the older ones are being displaced by younger, general agreeableness is improving. -
Tux
@MB and David: My point is only that when there are no negative consequence for rudeness, there is no motivation to improve service, and that the usual motivations present in a service business (loss of customers/loss of revenue/bad publicity) are not present for the STM since they are a government funded monopoly, not reliant on customer goodwill for their continued existence. As someone without a license but with a need to get to work, I have to take the bus every day, even if it is driven by someone who’s rude to my face and sucks at driving to boot. David, you say better management could fix the service problems… I have my doubts. I don’t work there, but I’m guessing it’s similar to police culture, where there’s a sort of built-in contempt for the people they’re supposed to serve. A sort of Us vs. Them attitude. How do you fix that? Meetings? Powerpoint presentations?
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Tux
P.S People saying “the service sucks” and people saying “the service isn’t that bad” are both right. Both happen regularly. How much suck you get probably depends on the specific modes of transport, areas, and times. Going from Cote Vertu to DDO and back every day, I see a lot of suck. The drivers are pretty much universally bad (braking and accelerating like their bus is a small car), that “waiting for someone to catch the bus” thing doesn’t happen. You could be 5 seconds from the door… the driver will close it in your face and drive away. Forget talking to these guys in french OR english, they’re practically mute. I used to say “merci” to my morning driver every day. A summer’s worth of absolutely no acknowledgement and I’ve stopped doing it.
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MB
Hi Tux,
Sorry if my tone was unnecessarily confrontational. My point is this: farebox recovery is a huge part of the STM’s revenue, and they don’t get their subsidies if they don’t reach ridership targets, so I don’t think the usual motivations present in a service business disappear just because, like many other industries, the STM requires subsidy to maintain operations. Their revenue would decrease quite noticeably and they would miss millions of dollars in subsidies for failing to retain or attract new users.In fact, the opposite seems to be happening. I haven’t looked at this year’s numbers, but they are increasing revenue and ridership has shot way up—in per capita terms, I think it’s #1 or #2 in North America. So I think they are doing something right.
Incidentally, I have had impeccable and friendly service on the STM for a couple years now. Let’s remember this crucial point: we tend to weigh negative criticism of transit disproportionately because everyone complains loudly when there is a problem, but just about nobody will demonstrate an iota of praise for normal or exceptionally good operation of the network. So, when we see *anything* about transit, be it Facebook, blogging, news media, Twitter, it tends to be negative, and hence we tend to think that this happens more regularly and to more people than it does in reality.
In other words, the Gazette isn’t going to run a headline like this:
“Ticket Taker Flawlessly Switches Languages, Gives Helpful and Courteous Directions to English Tourists”
precisely because it happens every day. -
MB
(Just to be clear, I am not trying to downplay this recent report. Assault is assault: it is beyond unacceptable, it is criminal and obviously bad news for the STM.)
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Even though ATSA lost some of its funding two years ago, it’s proceeding with a now traditional November event in Place Émilie-Gamelin, providing food and shelter to the needy from the 16th to the 25th and peaking with a special event on the 22nd. ATSA has a donation option on their site.
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Le Devoir says Gérald Tremblay is more and more isolated, Linda Gyulai tracks the torrent of cynicism that followed the presentation of the 2013 budget, whose provisions for infrastructure are also now being questioned.
Wednesday, Union Montreal will cross-examine Martin Dumont, whose testimony yesterday was the first to bring Mayor Tremblay directly into the story.
I’m pretty sure La Presse has been itching to run this kind of headline for a long time:
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A man who was manhandled by police, who later admitted they had the wrong guy, is accusing the SPVM of racial profiling. He’s being further insulted with a charge of resisting arrest; the city has been accused of stalling many racial profiling cases brought against its police force.
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More kids are depending on free meals and their families on food banks as the economy squeezes working families.
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I notice the Globe and Mail is now limiting how many free article views we get, and heard on the radio that Postmedia plans to expand its paywall across Canada soon and that the Toronto Star will begin paywalling next year.
How a newspaper can benefit from reducing the number of people who see its ads is a mystery to me, but I suppose the bean-counters have made a case for this.
I will continue to find ways to link to relevant news even as my sources try to turn off the taps. Please let me know if I lead you into any blank walls. I’ll be trying not to do that.
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david m
from torontoist:
The Globe‘s paywall isn’t that easy to defeat, but it’s not very much harder. Once you’ve read your 10 free articles, all you need to do is put your browser in “private” mode. (Firefox, Chrome, and Safari all have this feature.) You’ll be able to read more articles. If the Globe‘s website cuts you off a second time, leaving private mode and then turning it back on should reset the counter. -
Zeke
Howdy!
Another way is to use multiple browsers, ie Firefox, Chrome and Safari. As for the revenue, it isn’t that they are trying to limit the number of people who see the ads. It’s that the revenue from online ads is miniscule in comparison to paper ads, and the newspapers are attempting to generate more revenue from their readers.
For the first time in the history of the NYTimes, more revenue comes from readers than advertisers. And it is completely due to their paywall.
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Kate
Yep, these are good tricks. But I’m not reading just for me, but looking for interesting stuff to blog about, and I can’t expect all my readers to follow me in a dance with 3 or 4 browsers. So I basically try to make sure nobody walks straight into a paywall.
I’ve been sending readers to media sites now for 11 years. I figure I’m doing my bit to engage people in local news stories, so I don’t feel bad about finding ways to bring them the news, even if it’s through the back door. So to speak.
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Matt H
According to the Globe’s initial announcement about this any stories that readers click to from blogs like this one shouldn’t be affected by the paywall:
“And readers who find stories through social media sites such as Twitter and Facebook as well as search engines and blogs won’t have those stories count against their monthly cap.”
Hopefully that will remain the case now that the paywall has launched.
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Josh
Matt, that is also the case with the Gazette’s and NYTimes’ paywalls – or at least that is how they were explained when they were first launched.
So, Kate, this really shouldn’t change anything. It seems to be becoming SOP for newspapers to allow exceptions by the bunches. (One thing I did read on Twitter yesterday – from a Globe account – was that they were having technical difficulties and people were hitting the wall even from the sources that are supposed to be exempted. The tweet suggested they were working on it though.)
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David Tighe
I really can’t blame them. The costs of the printed versions are rising and sales are dropping. If they do not start charging they will go out of business and what then? I do think they charge rather a lot but maybe I’m just miserly
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Kate
What would the most high-minded approach be from me as a blogger? I don’t subscribe, and I can’t require all my readers to take out subscriptions to three or four media sites. Should I restrict my linking to sites that are still open? (Bye-bye Gazette, then.)
What do people think?
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Josh
Personally, Kate, I think you should link to everything you can. You can’t account for everyone else’s clicks, but you can offer the most information you can by linking every article that has new facts or arguments.
We’re all big boys and girls here. We recognize that you don’t have a say over what policies various news organizations adopt on the Web.
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Dave M
In an ideal world, you’d be able to link to sites that are still open, but increasingly that seems like it would exclude all the English media links (what’s left? The National Post and the CBC?), so I say just link to them. Most of them seem to be based on the NY Times paywall model which have a number of free articles and excludes referrals from “social media sites”, presumably including blogs like this one.
If a reader uses up their free articles per month consistently on some given site, then it’s up to that reader to decide if they want to pay the absurdly high fees or find some way around the pay wall. There’s not really anything you can do about it other than severely limiting the number of things you link to, which would be counterproductive for a site like this one.
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Kevin
On what basis do you claim that newspapers are charging absurdly high fees @Dave M?
Ever picked up a print copy of a newspaper? It’ll set you back several bills a month.
And let’s face it, so far the ad revenue coming in from websites is a pittance of what newspapers were making 20 years ago.I fully expect all newspaper sites will be behind paywalls within the next 12 months, and the only news sites being ‘free’ being those that have alternative revenue streams — or those that have teeny staff and volunteer employees.
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SN86
I guess it’s going back to the old model for newspapers. Before they had websites, you had to pay to read a particular story in a paper or the whole thing so it’s nothing new and unexpected. I guess if you still want national news it will be from broadcast media and their websites.
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Dave M
On the basis that the Globe thinks they’re worth more than the NY Times I call them absurdly overpriced. Considering the amount of horrible editing on the Gazette’s website and the lack of much investigative journalism, I don’t consider them worth $10/month, maybe you do, and that’s fine. I don’t know what the Star is planning on charging, but based on what other newspapers in Canada think they’re worth, I assume they’ll be charging more than they’re worth (and at any rate, they don’t really cover Montreal, so Kate’s not likely to link to them very often here making it a moot point.)
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Chris
“For the first time in the history of the NYTimes, more revenue comes from readers than advertisers” -> which hopefully will reduce the influence of advertisers on editorial decisions.
I’d pay a subscription if it meant I didn’t have to look at ads on the site. But alas…
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jeather
I’d just link as you normally do. If things start to be a problem, you can try to troubleshoot once you know what you need to solve.
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Josh
Dave M: In the new year, you can expect the National Post to put up a paywall. Here’s a link (sorry it’s the Globe though): http://www.theglobeandmail.com/globe-investor/postmedia-ramps-up-its-paywall-push/article4657129/
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Kevin
That $10 a month is about 40% of what the Gazoo was charging in the 80s for print copies 7 days a week…
As for investigative journalism… well, since the massive demographic shift in Quebec English media in Quebec just cannot afford to pay for it. The revenue stream and staffing levels have shrunk so much that just covering daily news in a metropolis of 4 million is a challenge. Especially when your entire potential audience is only 1/4 of the market. -
Kate
Kevin, I take your point. But I’m not looking at this from the point of view of an ordinary user. In fact I wish everyone would think about contributing to the media they use in some concrete way, but as a blogger I don’t have a budget for subscriptions and anyway I need to surf for links as a nonsubscribed user because I can’t make assumptions about my readers being subscribed too.
I worry about our society if we lose the ability to sustain media that will examine government and corporations critically and tell us about them.
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Voir’s Simon Jodoin links his anger at the Tremblay administration with his anger at the 3.3% tax increase in the 2013 budget tabled Tuesday in a letter to Gérald Tremblay. He’s not the only person to link the tax bump and the latest commission news – just saw a relevant Andrew Coyne tweet typical of how the situation’s being seen, with the opposition parties at city hall maintaining that the tax increase is linked to the cost of corruption.
Meanwhile, Frank Zampino is denying everything.
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david m
i’m beside myself at how corrupt this is. top 5 highest tax increases by borough:
1. Plateau-Mont-Royal 5,7 %
2. Mercier -H.-Maisonneuve 4,9 %
3. Sud-Ouest 4,6 %
4. Rosemont -La Petite-Patrie 4,1%
5. Villeray -Saint-Michel -P.-Extension 4,1 %not sure which is worse, that these jokers want to punish the opposition boroughs or that they’re operating under the delusion that team tremblay has a prayer in the next election. at any rate, unbelievably cynical.
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Jack
I just looked at mine 5.3%, I am an extremely happy taxpayer. My tenants also apparently will share my joy. 3.3% more than inflation, fairly easy to justify political.My only happiness Rotrand, Applebaum et al will definitely be sharpening up their CV’s.
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Ian
It did cross my mind that the tax hike was punitive but given the fairness and transparency of our political system, how could I bear to be so suspicious?
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Dave M
I didn’t understand last year, and I don’t understand this year: how can the city set different tax rates for different boroughs? I could see the boroughs setting different taxes for themselves, but the way that it works with the EC setting different tax rates for different boroughs, and then if they feel like giving some to the boroughs to use for services just doesn’t make sense to me. I can’t figure out how it’s even supposed to work.
It’s like if the federal government got to set the income tax rates for each province instead of the province doing it. The only thing it could possibly do is encourage corruption.
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paul
Kudos Dave M.
Given how dense the Plateau is (not to mention the other ‘hoods mentioned), any infrastructure costs are less per capita there than elsewhere in the City. If we want to discourage a car-dependent suburban exodus, we need to reward high densities with lower taxes, not the opposite.
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Mathieu
Did they really raise the tax rate or it’s simply that buildings gained more value and are taxed accordingly?
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Kevin
@Mathieu
They raised the mill rate. -
Chris
David, I too noticed that the highest increases are in opposition-held boroughs. But maybe the tax rates are already lower there and the uneven *increases* are actually moving every borough’s rate more towards a single rate? There’s a little web calculator here and it looks like Anjou’s new rate is actually higher than the Plateau’s new rate.
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Saint-Michel councillor Frantz Benjamin has left the Union Montreal caucus although La Presse’s version of the story has an odd bit of spin from a Union spokesman: “Il est encore avec nous.” Radio-Canada specifies that Benjamin plans to sit as an independent unless and until Union cleans up its act.
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Outside Online nominates Montreal as one of the best cycling cities in North America. Via regular blog reader W. Raillant-Clark.
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William
LOL thanks for the double mention ;)
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Tuesday beat a temperature record, I heard on the radio, but don’t find a text link for you except this TVA link (plays video) about Sandy generally bringing us warm weather. I can’t say I recall ever wearing sandals on Halloween eve before. While looking for a story to link I found this long-term forecast saying our winter will be slow to begin, but that we’ll see some fairly serious snow after Christmas.
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Chris
yay Sandy!
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Ian
sez you, my wife is still stranded in NYC. Though it could be worse, to be fair.
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Kate
Is she doing OK, Ian? I’ve heard various stories from friends who have family members there. Some folks had their phone and internet service knocked out for awhile, which caused some concerns.
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Ian
She’s actually staying with a close friend in Soho – not so much “stranded” as “on extended vacation in luxurious settings with no electricity”. The phone was out yesterday morning still and there’s no flights, trains, or buses but another friend drove to Brooklyn from Chelsea yesterday and while it’s messy, everything’s coming back together. Apparently JFK might open up today but LGA is still under about a foot of seawater. Worth noting, all those pics you see of flooding in NY and NJ are salt water – all those cars are dead, all those homes will be ringed with salt wen they dry out.
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Kate
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No\Deli
“Terrific” in the olde, Miltonian sense. Wicked.
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Doobish 21:22 on 2012/11/01 Permalink
Cute enough, but what no Five Roses sign? Yeesh.
TypographyMTL 10:00 on 2012/11/04 Permalink
Thanks guys for posting this. The five roses sign will definitely make an appearance in the other videos!